**UPDATE: I was personally contacted by the staff at PawsPlus who are interested in resolving the issues from my review. They were kind enough to offer a refund (I declined) but that certainly wasn’t my point in writing this review. Main point – they are interested in your opinion.**
**Let me start by saying that this is a personal review and not one that I was paid to be a part of and/or endorse.**
A few weeks ago when it was cold and snowy – you know, the norm – I decided that Kurt and I would spend some quality time at our local Tractor Supply having the pups microchipped. Microchipping is super important in the recovery of lost or stolen animals so when the local TSC offered a $15 microchipping clinic on Valentine’s Day, I knew that it was too good of an offer to pass up.
The clinic was hosted by PawsPlus which, after reviewing their website, seemed like a decent place to have vaccinations, microchipping, and other simple animal needs cared for at a low cost. Let me be clear that for any major medical issue, I would recommend a local veterinarian with whom your pet has a history.
Before we even arrived at the clinic, Kurt and I had to figure out how to get the dogs to the clinic. Since Poe is now a humungous fluffy butt and Buddy and Duke are also fairly large dogs, it seemed like the truck wasn’t going to be enough space for the three amigos. Buddy and Duke are accustomed to riding in the back area of Kurt’s truck and Poe does not like to get into the truck (it may have something to do with the many, many visits to the vet and surgery center) – rock, paper, scissors later – Buddy and Duke in the truck and Poe in my car.
Once we arrived at the store, Kurt and I had one hell of a time dealing with three excitable large dogs amongst other various size excitable dogs and the occasional cat. We were told to make a line towards the back of the store and even though we were early, ended up being the 12th couple in line. This meant waiting until the clinic opened with pups who were sofreakingexcited to see everyone. EVERYONE.
Side note: I find it incredibly rude to not ask a dog owner first if it is alright to have their dog greet your dog. This is how fur flies people. In addition, I don’t know what kind of disease or issue your dog may have – eww. The same applies to children – I’m not going to care that my rather exuberant dog knocked your kid over when you should have asked beforehand if he would do that EXACT THING. And I don’t know what kind of icky crap your kid is carrying around with them.
The clinic was slated to start at 1 but we ended up waiting until closer to 2 for the clinic people to show up – strike one against them. Strike two was the unorganized fashion in which the clinic was run. It was held in the large back storage area of the store with one table for registration and payments and a vet exam table. We learned that the system they were using on the iPads to register animals was not working – this wasted another 30 minutes of our time. One of the five people working the clinic was handing out clipboards and registration sheets to the first few people but the others (including the vet) are sitting around staring at the line of people with their pets. Call it what you want (I’m going to call it “initiative” and “professionalism”) but you would have thought the others would be helping to at least start the process of paying for the services and then actually receiving the services.
Side note: Filling out paperwork for three dogs while holding the leash of a large, squirmy pup and sitting on stacks of dog food was not fun. Not fun at all.
So now we are at the 2 hour mark and still 12th in line. Kurt had huffed and puffed with enough frustration that I thought he was going to blow the store down. My butt hurt from the dog kibble that had become my only source of sitting. And the couple behind us smelled like they owned and had smoked the entire Marlboro factory in a single sitting while they allowed their dogs to run around collecting mange and skin fungi from the local rabid animals. Having experience with animal grooming, I can spot mange and told Kurt in not so subtle terms to “keep our dogs away from that funk”.
Finally, we were able to pay and have the pups microchipped. It was the easiest part of the entire experience – 15 minutes tops for all three to have the chip shot and the vet to sign the paper work.
The microchipping is done through a service called FoundAnimals – it is a non-profit agency so the fee for microchipping through PawsPlus is to cover the cost of vet services.
My overall rating of the clinic is follows:
Professionalism: D (the one dude who was actually working managed to bring this up from an F; the vet who sat on the table swinging her legs while said dude ran around brought it down)
Cost of Services: A
Processing Ease: D (again, the one dude who managed to hand out the registration forms and then run around to collect them is the sole reason that this isn’t an F)
Overall thoughts – the idea of the clinic and the cost of services is great but the entire process was a sincere waste of valuable time with a lack of coordination and staff members who were willing to take initiative to run the clinic smoothly.
Have you had experience with this clinic? Good, bad, ugly?